Refund and Return Policy for Suitcoins

Effective Date: March 11, 2025

At Suitcoins (https://suitcoins.xyz), we strive to provide high-quality kitchen tools that meet your expectations. However, if for any reason you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund policy.

Return Policy

You can return products within 30 days from the date of delivery for a full refund or exchange, subject to the following conditions:

  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns are accepted only for products purchased directly from our website.
  • Personalized or customized products are non-returnable unless defective or damaged.

How to Return an Item

To initiate a return:

  1. Contact our customer service team at info@suitcoins.xyz or call +1 321-576-1754 within 30 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. Once approved, you will receive a return authorization and instructions on how to return the item.

You are responsible for the return shipping costs unless the item is defective or incorrect.

Refund Policy

Once we receive your returned item and it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear in your account, depending on your bank or payment provider.

  • If the returned item is defective or incorrect, we will also cover the return shipping costs.
  • If the item is returned for reasons other than defects or incorrect orders, the customer is responsible for the return shipping fees.

Exchanges

If you wish to exchange an item, please follow the same process as a return, and place a new order for the item you want. If your exchange involves an item of greater value, you will need to pay the price difference.

Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Personalized or custom items
  • Gift cards
  • Final sale or clearance items

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will arrange for a return or exchange and cover the cost of return shipping.

Contact Us

For any questions regarding our Refund and Return Policy or to initiate a return, feel free to contact us:

Meta Description

Learn about Suitcoins’ Refund and Return Policy. We offer hassle-free returns and exchanges for products purchased from our website. Your satisfaction is our priority.

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Refund and Return Policy – Suitcoins: Easy Returns for Your Kitchen Tools